Privacy Policy

Last Updated: 5 March 2026

Forever In Our Hearts Pty Ltd (ABN 17 681 105 368) (“Forever In Our Hearts”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you use the Forever In Our Hearts website, memorial platform, and related services.

By using the platform, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. What Personal Information We Collect

We may collect personal information including:

Information you provide

  • name
    • email address
    • contact details
    • account login information
    • business information (for funeral directors)
    • information you include in memorial pages or tributes

Memorial content may include:

  • name of the deceased
    • dates of birth or passing
    • photos and stories
    • tribute messages

Information collected automatically

When you use the platform we may collect:

  • IP address
    • browser type
    • device information
    • pages visited
    • date and time of access

We may use cookies or similar technologies to support platform functionality and analytics.

  1. Public Memorial Pages

Memorial pages created on the platform may be publicly accessible and may appear in search engine results.

Information published on memorial pages may therefore be visible to the public.

Users should only upload information they are comfortable sharing publicly.

  1. How We Use Personal Information

We use personal information to:

  • create and manage user accounts
    • host and operate memorial pages
    • allow users to post tributes and messages
    • send service updates or account notifications
    • send memorial anniversary reminders where dates are provided
    • process purchases and subscriptions
    • provide support and respond to enquiries
    • improve the platform and develop new features
    • comply with legal obligations

We may also send occasional service announcements or important updates.

  1. Business Subscribers (Funeral Directors)

Where a memorial is created through a participating funeral director or business subscriber, some information may be shared with that business so they can provide memorial services or communicate with the family.

Funeral directors may also receive administrative notifications related to memorial pages they manage.

  1. Physical Memorial Products

If you purchase physical memorial products (such as customised candles), relevant order information may be shared with trusted fulfilment partners so they can manufacture and ship the product.

These partners only receive the information necessary to complete the order.

  1. Sharing Personal Information

We may share information with trusted third-party providers who help operate the platform, including:

  • hosting providers
    • payment processors
    • email delivery services
    • analytics providers
    • fulfilment partners for physical products

These providers are only given access to information necessary to perform their services.

We may also disclose personal information where required by law or legal process.

  1. International Data Transfers

Some service providers we use may store or process data outside Australia.

By using the platform, you consent to such transfers where necessary to operate the service.

  1. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, or unauthorised access.

Security measures include:

  • encrypted connections (SSL)
    • secure hosting environments
    • restricted system access

However, no internet service can guarantee complete security.

  1. Data Retention

We retain personal information only as long as necessary to provide our services or meet legal obligations.

Memorial content may remain hosted on the platform unless removal is requested or required by law.

Users may request deletion of their personal information where appropriate.

  1. Your Rights

You may request to:

  • access personal information we hold about you
    • correct inaccurate information
    • request deletion of personal information where applicable
    • opt out of promotional communications

Requests can be made by contacting us using the details below.

  1. Cookies and Analytics

We use cookies and similar technologies to:

  • keep users logged in
    • improve site performance
    • understand how visitors use the platform

You can control cookie settings through your browser. Some features may not work correctly if cookies are disabled.

  1. Children’s Privacy

Users must be 18 years or older to create an account.

If memorial pages contain information about minors, the creator must have appropriate authority to share that information.

  1. Third-Party Websites

Our platform may contain links to third-party websites.

We are not responsible for the privacy practices of those sites.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the website with the revised date.

Continued use of the platform after changes are published means you accept the updated policy.

  1. Privacy Complaints

If you believe we have mishandled your personal information, please contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Contact

Forever In Our Hearts Pty Ltd
ABN 17 681 105 368

Website
foreverinourhearts.com.au

Email
contact@foreverinourhearts.com.au